Friendly Fountains Return Policy
🔄 Returns for Defective Units Only
We only accept returns for defective or malfunctioning units. If you receive a product that is not working as intended, please contact us within 30 days of the delivery date to initiate a return or replacement.
📅 30-Day Return Window
All return requests for defective items must be submitted within 30 days of receipt. Unfortunately, we cannot process returns outside of this window.
📦 How to Request a Return
To request a return for a defective unit, please email us at [your email] or call our support team at [your phone number] with the following information:
- Order number
- Description of the issue
- Photos or video of the defect (if applicable)
🛠️ What Happens Next
Once we review your request and confirm the issue, we will provide instructions for returning the item or sending a replacement. Approved returns will be issued a refund or replacement at no additional cost to you.
❗ Important Notes
- Returns are not accepted for buyer’s remorse or non-defective items.
- Products must be returned in original packaging whenever possible.
- Unauthorized returns will not be accepted.
Thank you for choosing Friendly Fountains! If you have any questions, please don’t hesitate to reach out — we’re happy to help. 💧