Shipping Policy
This Shipping Policy sets out the terms under which Friendly Fountains, LLC (“Friendly Fountains,” “we,” “us,” or “our”) processes and ships orders placed through https://friendlyfountains.com (the “Site”). By placing an order, you agree to the shipping terms described below.
1. Shipping Charges
All orders placed on the Site qualify for free shipping, regardless of order size, weight, or destination within our stated coverage area. No minimum purchase amount is required, and no additional shipping charges will be added at checkout.
2. Order Processing Time
Orders are processed within 1 to 2 business days of purchase confirmation. Processing includes order verification, quality inspection, and preparation for carrier pickup. Orders placed on weekends or federal holidays will begin processing on the next business day. Processing time is separate from, and precedes, transit time.
3. Carrier and Delivery Method
All orders are shipped via United Parcel Service (UPS). Signature confirmation is not required for delivery; packages may be left at the delivery address without a recipient present. Customers are responsible for ensuring the shipping address provided at checkout is accurate and accessible, as Friendly Fountains cannot redirect or intercept a package once it has been dispatched to the carrier.
4. Estimated Delivery Timeframe
Standard delivery time is up to two weeks from the shipment date, inclusive of carrier transit time. Delivery estimates are approximate and may be affected by destination, weather conditions, carrier delays, or periods of high order volume. Friendly Fountains does not guarantee delivery by a specific date unless expedited shipping has been separately arranged and confirmed in writing.
5. Order Tracking and Notifications
Upon shipment, an automated email notification containing UPS tracking information will be sent to the email address provided at checkout. Customers should confirm their email address is correct at the time of order and check spam or promotional folders if a tracking notification is not received within 2 business days of the estimated ship date.
6. Shipping Coverage Area
Friendly Fountains ships to addresses within the continental United States and Canada from our distribution facility in Vinton, Louisiana. Orders to destinations outside this coverage area may not be accepted at checkout.
7. Damaged, Delayed, or Missing Shipments
Customers should inspect all deliveries promptly upon receipt. Any order that arrives with visible damage, incomplete contents, or that has not arrived within the estimated delivery timeframe stated in Section 4 should be reported to our customer service team as soon as possible so the matter can be investigated and resolved.
8. Changes to This Policy
Friendly Fountains reserves the right to update this Shipping Policy at any time to reflect changes in carrier arrangements, processing timelines, or coverage areas. Any revision will be posted on this page with an updated effective date and will apply to orders placed after the date of posting.
9. Contact Information
For questions regarding this Shipping Policy or the status of an order, contact us using the details below:
Friendly Fountains, LLC
Phone: (254) 627-9308
Hours: Monday–Sunday, 8:00 AM–8:00 PM
Email: jermanshellygmail.com