Return Policy

Friendly Fountains, LLC (“Friendly Fountains,” “we,” “us,” or “our”) provides this Return Policy to establish the process, requirements, and conditions that apply to return requests for products purchased through https://friendlyfountains.com (the “Site”). By purchasing from the Site, customers agree to the terms set out below.

1. Required Information to Initiate a Return

To initiate a return, customers must provide the following information to our customer service team:

Return requests submitted without this information cannot be processed and will require follow-up before review can begin.

2. Return Request Procedure

Return requests must be submitted directly to our customer service team using the contact details in Section 7, along with a description of the issue with the product. Upon receipt, our team will review the request and determine eligibility in accordance with this policy.

3. Processing Timeframe

Return requests are reviewed and responded to within 3 to 5 business days of receipt. This timeframe applies to the initial review and response; any subsequent repair, replacement, or shipping arrangement will be communicated separately once a determination has been made.

4. Return Shipping Costs

Customers are responsible for all costs associated with shipping a returned item back to Friendly Fountains. We recommend using a trackable shipping service, as Friendly Fountains is not responsible for items lost or damaged in transit prior to receipt at our facility.

5. Resolution: Repair or Replacement

Following inspection of a returned item, Friendly Fountains will determine, at its sole discretion, whether the appropriate resolution is a repair or a replacement of the product. This determination is final and is based on the condition of the returned item and the nature of the reported issue.

6. Exclusions from This Policy

This policy does not cover damage resulting from improper installation, misuse, unauthorized modification, or normal wear and tear. Customers uncertain whether a specific issue falls within the scope of this policy should contact our customer service team for a determination prior to initiating a return.

7. Contact Information

Return requests and questions regarding this policy should be directed to:

Friendly Fountains, LLC

1936 Highway 109 S, Vinton, LA 70668

Phone: (254) 627-9308

Hours: Monday–Sunday, 8:00 AM–8:00 PM

Email: jermanshellygmail.com

8. Changes to This Policy

Friendly Fountains reserves the right to update this Return Policy at any time. Revisions will be posted on this page with an updated effective date and will apply to return requests submitted after the date of posting.

At Friendly Fountains, customer satisfaction is our top priority. We stand by the quality of our products and are here to help if you experience any issues.

🔄 Returns for Defective Units Only

We only accept returns for defective or malfunctioning units. If you receive a product that is not working as intended, please contact us within 30 days of the delivery date to initiate a return or replacement.

📅 30-Day Return Window

All return requests for defective items must be submitted within 30 days of receipt. Unfortunately, we cannot process returns outside of this window.

📦 How to Request a Return

To request a return for a defective unit, please email us at jermanshellygmail.com or call our support team at (254) 627-9308 with the following information:

🛠️ What Happens Next

Once we review your request and confirm the issue, we will provide instructions for returning the item or sending a replacement. Approved returns will be issued a refund or replacement at no additional cost to you.

❗ Important Notes

Thank you for choosing Friendly Fountains! If you have any questions, please don’t hesitate to reach out — we’re happy to help. 💧